DOMESTIC SHIPPING AND RETURNS

Emme Parsons provides free USPS Priority Mail shipping for all U.S. orders. Customers will receive their orders in 2–5 business days (Monday-Saturday delivery). These delivery timeframes only apply to US addresses within the contiguous 48 states. We also offer USPS Priority Mail Express service for an additional charge, with delivery within 1–3 business days.

During sale periods we experience a high volume of orders and shipping may be delayed. All orders will be processed in the order they are received based on product availability. If you have any questions please contact our customer support team by emailing orders@emmerparsons.com.

Orders are dispatched within 3 business days from the date that we receive your order and credit verification has been confirmed. Please note that the expedited shipping method delivery timeframes do not include order processing time. Orders placed on Friday after 3:00 PM PST will begin processing the following Monday. Transit times do not include Sunday or holidays.

Please note, that we are not responsible for lost or stolen packages and cannot be held liable for any reimbursement cost.

US customers have 14 days from the delivery date to place a return. All orders shipped internationally are final sale as well as sale items marked as final sale. These orders cannot be returned or exchanged.

All items 60% off are final sale. All items 40% off are eligible for exchange or store credit only.

Returns will only be accepted if the shoes have not been worn. They must be returned in their original, undamaged shoebox with the duster included. Please try footwear on a covered/protected surface, as returns with worn or scuffed soles will not be accepted.


How To Complete Your Return

  1. Within 14 days of your order shipment, please go to emmeparsons.loopreturns.com and enter your order number and zip code. You will be guided through the return process as well as being sent an email with instructions and a prepaid USPS return shipping label. 
  2. Items must be shipped back within 5 days of your return being authorized. 
  3. Upon inspection and acceptance of the returned merchandise, we will process your refund within approximately 2 business days, at which time you will be notified by email. Please note that it may take another day or two before the refund is credited back to your credit card. 

    We reserve the right to reject any return that does not comply with the conditions stated above. If you have any questions or concerns regarding the return process, please contact customer service at orders@emmeparsons.com.

     

    INTERNATIONAL SHIPPING AND RETURNS

    All international orders shipped to Canada are via UPS Standard unless otherwise selected.

    All international orders shipped to Zone 1 and 2 are via DHL EXPRESS.

    International shipments to Canada: $10.

    International shipments to Zone One are UK, Australia and New Zealand: $35.

    For international shipments to Zone Two (outside the above areas): $50.

    Please note, owing to Russian Federal Customs Regulations, we are unable to deliver orders to Russia at this time.

    We will provide you with a tracking number for your international purchases. Taxes and duties are not included, payment of any fees is the responsibility of the recipient, to be collected at the time of delivery. Any charges incurred are determined by the customs agency within the selected country and are based on the value of the order and the tax-free threshold, if it exists, for products imported into the recipient's country.

    All orders shipped internationally are final sale as well as sale items marked as final sale. These orders cannot be returned or exchanged.

    Please note, that we are not responsible for lost or stolen packages and cannot be held liable for any reimbursement cost.

     

    EXCHANGES (US ONLY)
     

    In the course of returning an item at emmeparsons.loopreturns.com, it is possible to indicate that you wish to make an exchange for a different size. Please follow the instructions on our return portal to initiate an exchange. Please note that we will not be able to process your exchange order until the original order is returned and processed. To ensure that the item you want is in stock, we recommend placing a new order and returning the original item for a refund.

     

    PRICE ADJUSTMENTS

    Sorry, no price adjustments on previously purchased items.

     

    PRODUCT CARE

    Once a pair of shoes has been worn they will sadly never remain in perfect condition but we have listed care recommendations below to ensure your shoes have the longest life possible.

    Storage

    Always store your shoes in the duster provided placed away from direct sunlight or heat. You can also stuff your shoes with tissue paper before storing. Make sure the shoes are well ventilated before storage.

    Shape

    The shape of your shoes will change over time as the leather sole moulds to the shape of your own foot and they may stretch further and wrinkle with extensive wear. To maintain the shape of the leather you can stuff your shoes with tissue paper after being worn.

    Soles

    All Emme Parsons shoes have smooth leather soles that will wear down over time. If the soles become very worn down you can replace them with an additional leather sole at your local shoe repair. Affixing a new leather sole will also protect your shoes from heat and rain and to help them last longer. You can soften small stains by rubbing gently with a white eraser.

    You can also ask you local shoe repair to apply a rubber spay added to the bottom of your leather soles if you intend to wear them often.

    Inner Sole

    The inner sole will become dirty or discolored over time from extensive wear. You can mix some soap and water and gently brush away the dirt but make sure water does not come into contact with the outer sole to avoid stains.

    Nappa and Calf Leather

    Leather will wrinkle and soften with age. Make sure to keep light colors away from water and other liquids. Stuffing your shoes with tissue paper when not in use will help maintain the suppleness and smoothness. Shoes should be kept in a cool, dry place and stored in their dusters.

    You can also use a leather cleaner and leather conditioner to maintain the softness of the leather however you should do a spot test on a small piece of leather before treating the entire shoe. To clean the upper of your shoes, start by removing any surface dirt or dust by gently rubbing with a dry fabric cloth. Then apply cream using a clean fabric cloth or towel, applying in circular motions. Use the dry end of your cloth to work in the cream, and remove an excess.

    White and Ivory Nappa and Calf Leather

    Start by removing any surface dust by gently rubbing with a dry or lightly wet fabric cloth. If wet, be sure to completely dry the surface after wiping down. We recommend making a natural leather cleaner with either:

    • Castile soap & water: 1 part soap, 8 parts water
    • Vinegar & oil: 2 parts distilled white vinegar, 1 part olive oil.

    Use a toothbrush or fabric cloth and lightly rub the upper leather in a circular motion with the cleaner until stains are removed. 

    Dry the shoes, and then use a leather conditioner applied to a clean fabric cloth or towel, applying in circular motions. Afterwards, use the dry end of your cloth to work in the cream, and remove an excess.

    Metallics

    Metallic finished leathers will lift over time. Avoid contact with sharp objects as this will cause the leather to tear. Shoes should be kept in a cool, dry place and stored in their dusters.

    Ponyhair

    If your shoes get dirty, lightly wet a cloth with warm water and mild soap and gently wipe any dirt away. Be sure to go in the in the direction of the ponyhair and avoid using too much water during this process. Gently brush the shoe with a small, hard bristled brush to finish.

    Suede

    Suede often has subtle color variations. Excess exposure to water or other liquids may result in staining so we recommend using a protective waterproof spray. However, you should do a spot test on a small piece of leather before treating the entire shoes and make sure the shoes are completely dry before wearing them. Throughout the lifecycle of your shoes, we recommend using a suede brush to keep the upper clean. It is also important to continue to waterproof your suede shoes throughout their life to maintain protection and get the most wear out of your shoes. Be sure to use the suede brush to clean the upper before applying cleaner if your shoes have already been worn.

    Exotic Embossed Leathers

    You can also use a leather cleaner and leather conditioner to maintain the softness of the leather however you should do a spot test on a small piece of leather before treating the entire shoe. To clean the upper of your shoes, start by removing any surface dirt or dust by gently rubbing with a dry fabric cloth. Then apply cream using a clean fabric cloth or towel, applying in circular motions. Use the dry end of your cloth to work in the cream, and remove an excess. As leather is a natural material, it's important to keep it moisturized to ensure a long life cycle.

    Brass

    Place a small amount of brass or metail cleaner on a Q-tip and carefully rub the brass area to remove any dirt or residuee. In order to protect the rest of the shoe, we recommend covering any leather areas with a paper towel before application.

     

    SIZE CONVERSION & FIT

    Our shoes fit true to size according to European sizing. To see how European sizing compares to US sizing, please see the table below. 

    EU SIZE US SIZE EU LENGTH METRIC Inches
    35 5/5.5 226mm 8.89"
    36 6 233mm 9.17"
    37 7 240mm 9.44"
    37.5 7.5 243mm 9.56"
    38 7.5/8 246mm 9.68"
    38.5 8 249mm 9.80"
    39 8.5 253mm 9.96"
    39.5 8.5/9 256mm 10.07"
    40 9/9.5 259mm 10.19"
    41 10 266mm 10.47"
    42 11 272mm 10.70"

    *EU size is the measurement from the longest part of your toes to your heel, in millimeters. We recommend standing with your heel against a wall when you measure.

    If you have any additional questions please contact us at info@emmeparsons.com.