DOMESTIC SHIPPING AND RETURNS

Emme Parsons provides free standard shipping for all U.S. orders. Customers will receive their orders in 2–5 business days (Monday-Saturday delivery). These delivery timeframes only apply to US addresses within the contiguous 48 states. We also offer expedited shipping for an additional charge, with delivery within 1–3 business days.

During sale periods we experience a high volume of orders and shipping may be delayed. All orders will be processed in the order they are received based on product availability. If you have any questions please contact our customer support team by emailing orders@emmeparsons.com.

Orders are dispatched within 3 business days from the date that we receive your order and credit verification has been confirmed. Please note that the expedited shipping method delivery timeframes do not include order processing time. Orders placed on Friday after 12:00 PM EST will begin processing the following Monday. Transit times do not include Sunday or holidays.

Please note that we are not responsible for lost or stolen packages and cannot be held liable for any reimbursement cost.

US customers have 14 days from the delivery date to place a return. All orders shipped internationally are final sale as well as sale items marked as final sale. These orders cannot be returned or exchanged.

Returns for orders placed after April 21, 2023 will incur a $10 restocking fee, which will be subtracted from your refund.

Sale items are eligible for exchange or store credit only.

Final Sale Items are not eligible for returns, exchanges, or store credit.

Discount not valid on previous purchases and cannot be combined with other offers. No price adjustments on previous orders.

Returns will only be accepted if the shoes have not been worn. They must be returned in their original, undamaged shoebox with the duster included. Please try footwear on a covered/protected surface, as returns with worn or scuffed soles will not be accepted.


How To Complete Your Return

    1. Within 14 days of your order shipment, please go to emmeparsons.loopreturns.com and enter your order number and zip code. You will be guided through the return process as well as being sent an email with instructions and a prepaid USPS return shipping label. 
    2. Items must be shipped back within 5 days of your return being authorized. Returns for orders placed after April 21, 2023 will incur a $10 restocking fee, which will be subtracted from your refund.
    3. Upon inspection and acceptance of the returned merchandise, we will process your refund within approximately 3 business days, at which time you will be notified by email. Please note that it may take anywhere from 7 to 10 business days before the refund is credited back to your credit card. 

    We reserve the right to reject any return that does not comply with the conditions stated above. If you have any questions or concerns regarding the return process, please contact customer service at support@emmeparsons.com.

     

    INTERNATIONAL SHIPPING AND RETURNS

    All international orders shipped to Canada are via FedEx International Ground unless otherwise selected.

    All international orders shipped to Zone 1 and 2 are via DHL EXPRESS.

    International shipments to Canada: $10.

    International shipments to Zone One are UK, Australia and New Zealand: $35.

    For international shipments to Zone Two (outside the above areas): $50.

    Please note, owing to Russian Federal Customs Regulations, we are unable to deliver orders to Russia at this time.

    We will provide you with a tracking number for your international purchases. Taxes and duties are not included, payment of any fees is the responsibility of the recipient, to be collected at the time of delivery. Any charges incurred are determined by the customs agency within the selected country and are based on the value of the order and the tax-free threshold, if it exists, for products imported into the recipient's country.

    All orders shipped internationally are final sale as well as sale items marked as final sale. These orders cannot be returned or exchanged.

    Please note, that we are not responsible for lost or stolen packages and cannot be held liable for any reimbursement cost.

     

    FREQUENT RETURNS

    We monitor the number of returns made by customers and excessive returns are flagged. As a result, our Customer Care team may contact you to learn more about your returned items and at our discretion, future orders may be refused.

     

    EXCHANGES (US ONLY)

    In the course of returning an item at emmeparsons.loopreturns.com, it is possible to indicate that you wish to make an exchange for a different size. Please follow the instructions on our return portal to initiate an exchange. Please note that we will not be able to process your exchange order until the original order is returned and processed. To ensure that the item you want is in stock, we recommend opting for an Instant Exchange. A $1 hold will be placed, and an exchange order will be created immediately. If the return item has not been received as “in-transit” within the return window of 14 days, the card on file will be automatically charged.

    US customers that opt out of Instant Exchange can choose to do a regular exchange without adding card information but we cannot guarantee that the item you want is in stock.

     

     

    PRICE ADJUSTMENTS

    Sorry, no price adjustments on previously purchased items.

     

    PREORDERS

    Why Preorder?

    When you reserve an item from Emme Parsons, not only do you secure limited stock before it runs out, you also help make our production process more sustainable. We aim to produce only what we can sell, and as a result, make fewer, high-quality items

    Preorder Payment

    Full payment is due at checkout to secure your size and style of a preorder item. This also ensures that your order will be shipped out first when items arrive at our warehouse. 

    Preorder Shipping

    Any orders that have in-stock items and preorder items will be partially shipped with the available stock. As we receive inventory for items on preorder, we will ship those out separately.

    The estimated ship date is on the product page, your order page, cart, and checkout. We’ll send you a shipping confirmation email when your preorder ships.

    Please email support@emmeparsons.com if you need to update your shipping or contact information.

    Preorder Payment

    Payment is collected at the time of purchase, not when items ship. 

    Preorder Return Policy

    All preorder items follow our standard return policy.

     

    PRODUCT CARE

    Caring for your Emme Parsons shoes extends their lifespan. Below are recommendations for keeping shoes in optimal shape.

    Storage

    Always store your shoes in the duster provided, and away from direct sunlight or heat. Make sure shoes are well ventilated before storage

    Shape

    The shape of your shoes will change over time, as the leather sole molds to your foot. Stuff with paper or hang on a shoe tree to retain the shape.

    Soles

    Most of our shoes have leather soles that will wear down over time. We recommend asking a shoe repair professional to resole the leather and apply rubber spays to the bottoms as needed.

    Soften small stains on the soles by rubbing them gently with a white eraser.

    Inner Sole

    The inner sole will become dirty or discolored with wear. To clean, mix a small amount of soap and water and gently brush away the dirt.

    PRODUCT CARE BY LEATHER

    Nappa and Calf Leather

    Use a leather cleaner and leather conditioner to maintain the softness of the leather, being sure to do a spot test on a small piece before treating the entire shoe. 

    To clean, start by removing any surface dirt or dust by gently rubbing with a dry fabric cloth. In a circular motion, apply cleaner with a clean fabric cloth or towel. Use the dry end of your cloth to work in the conditioner cream, and remove any excess.

    Shoes should be kept in a cool, dry place and stored in a duster. Make sure to keep light colors away from water and other liquids. Stuff with paper or hang on a shoe tree to retain shape.

    White and Ivory Nappa and Calf Leather

    To clean, start by removing any surface dirt or dust by gently rubbing with a dry or lightly wet fabric cloth. If wet, be sure to completely dry the surface after wiping down. 

    We recommend making a natural leather cleaner with either:

    • Castile soap and water: 1 part soap, 8 parts water
    • Vinegar and oil: 2 parts distilled white vinegar, 1 part olive oil

    Use a toothbrush or fabric cloth to lightly rub the upper leather in a circular motion until stains are removed. 

    Once shoes are dry, using a circular motion, apply a leather conditioner with a clean fabric cloth or towel. Use the dry end of your cloth to work in the cream, and remove any excess.

    Vegetable Tanned Calf Leather

    Avoid leaving leather exposed to sun or intense light. Do not allow leather to become wet, or expose to humid conditions before it receives a water-repelling treatment. 

    Professional leather cleaning only. 

    Stuff with paper or hang on a shoe tree to retain shape.

    Metallics

    Metallic finish on leather will lift over time. To prolong, avoid contact with sharp objects that can cause leather to tear. 

    Use a wax or silicone-free Metallic Leather Spray to maintain, nourish and shine your metallic leather.

    Shoes should be kept in a cool, dry place and stored in a duster.

    Ponyhair

    To remove dirt, lightly wet a cloth with warm water and mild soap and gently wipe away in the direction of the ponyhair. Avoid using excessive water during this process. Gently brush the shoe with a small, hard-bristled brush to finish.

    Suede

    Suede typically has subtle color variations. 

    We recommend regularly using a suede brush to keep the upper clean, and continuously waterproofing suede shoes to maintain protection and prolong their life. Excess exposure to water or other liquids may result in staining.

    Before applying waterproof spray, be sure to do a spot test on a small piece of leather. 

    Clean suede brush with upper before applying cleaner.

    Exotic Embossed Leathers

    Use a leather cleaner and leather conditioner to maintain the integrity of the leather, being sure to do a spot test on a small piece before treating the entire shoe. 

    To clean, start by removing any surface dirt or dust by gently rubbing with a dry fabric cloth. In a circular motion, apply cleaner with a clean fabric cloth or towel. Use the dry end of your cloth to work in the conditioner cream, and remove any excess.

    Brass Hardware and Buckles

    To clean, place a small amount of brass or metal cleaner on a Q-tip, and carefully rub the area to remove any dirt or residue. To protect the rest of the shoe, we recommend covering any leather areas with a paper tower before application.

     

    SIZE CONVERSION & FIT

    Our shoes fit true to size according to European sizing. To see how European sizing compares to US sizing, please see the table below. 

    EU SIZE US SIZE EU LENGTH METRIC Inches
    35 5/5.5 226mm 8.89"
    36 6 233mm 9.17"
    37 7 240mm 9.44"
    37.5 7.5 243mm 9.56"
    38 7.5/8 246mm 9.68"
    38.5 8 249mm 9.80"
    39 8.5 253mm 9.96"
    39.5 8.5/9 256mm 10.07"
    40 9/9.5 259mm 10.19"
    41 10 266mm 10.47"
    42 11 272mm 10.70"

    *EU size is the measurement from the longest part of your toes to your heel, in millimeters. We recommend standing with your heel against a wall when you measure.

    If you have any additional questions please contact us at support@emmeparsons.com.