SHIPPING

Emme Parsons provides free USPS Priority Mail shipping for all U.S. orders. Customers will receive their orders in 2–5 business days (Monday-Saturday delivery). These delivery timeframes only apply to US addresses within the contiguous 48 states. We also offer USPS Priority Mail Express service for an additional charge, with delivery within 1–3 business days.  
  
Orders are dispatched within 3 business days from the date that we receive your order and credit verification has been confirmed. Please note that the expedited shipping method delivery timeframes do not include order processing time. Orders placed on Friday after 3:00 PM PST will begin processing the following Monday. Transit times do not include Sunday or holidays. 
  
International orders are shipped via DHL. The cost will be calculated at checkout. Taxes and duties are not included, payment of any fees is the responsibility of the recipient, to be collected at the time of delivery. Any charges incurred are determined by the customs agency within the selected country and are based on the value of the order and the tax-free threshold, if it exists, for products imported into the recipient's country.

All orders shipped internationally and grosgrain scrunchies are final sale.


RETURNS

US customers have 14 days from the shipment date to place a return. All orders shipped internationally and grosgrain scrunchies are final sale and cannot be returned.

Returns will only be accepted if the shoes have not been worn. They must be returned in their original, undamaged shoebox with the duster included. Please try sandals on a covered/protected surface, as returns of sandals with worn or scuffed soles will not be accepted.

How To Complete Your Return

  1. Within 14 days of your order shipment, please go to emmeparsons.returnly.com and enter the email address used to place your order. You will be guided through the return process as well as being sent an email with instructions and a prepaid USPS return shipping label. 
  2. Items must be shipped back within 5 days of your return being authorized. 
  3. Upon inspection and acceptance of the returned merchandise, we will process your refund within approximately 2 business days, at which time you will be notified by email. Please note that it may take another day or two before the refund is credited back to your credit card. 

    We reserve the right to reject any return that does not comply with the conditions stated above. If you have any questions or concerns regarding the return process, please contact customer service at orders@emmeparsons.com.


    EXCHANGES

    To ensure that the item you want is in stock, we recommend placing a new order and returning the original item for a refund.

    In the course of returning an item at emmeparsons.returnly.com, it's possible to indicate that you wish to make an exchange. Please clearly describe the style, color and size for which you wish to exchange your original order. We will make every effort to satisfy your requests, but please be aware that exchanges are subject to product availability at the time we receive your return.