Signature Required Delivery
We offer a signature required delivery option at checkout at no extra cost. Our courier will obtain a signature from someone at the delivery address only. If no one is available to sign, the courier will attempt redelivery of the package on another date.
Please note that we are not responsible for lost or stolen packages and cannot be held liable for any reimbursement cost for parcels shipped without signature service added during checkout. We will, however, do everything we can to assist you. Parcels sent without a signature service will be left in a safe place without obtaining signature.
We always recommend that you ship to a secure delivery address, and preferably one where someone is available to receive your package directly.
We offer a signature required delivery option at checkout at no extra cost. Our courier will obtain a signature from someone at the delivery address only. If no one is available to sign, the courier will attempt redelivery of the package on another date.
Please note that we are not responsible for lost or stolen packages and cannot be held liable for any reimbursement cost for parcels shipped without signature service added during checkout. We will, however, do everything we can to assist you. Parcels sent without a signature service will be left in a safe place without obtaining signature.
We always recommend that you ship to a secure delivery address, and preferably one where someone is available to receive your package directly.
Shipping Policies
Emme Parsons provides free standard shipping for all U.S. orders of $250 USD or more. Customers will receive their orders in 1–5 business days (Monday-Saturday delivery). These delivery timeframes only apply to US addresses within the contiguous 48 states. As a guide FedEx states Home Delivery transit time can be between 1-5 business days. We also offer expedited shipping for an additional charge, with delivery within 1–3 business days.
Orders for in-stock items cannot be edited or canceled once placed.
During sale periods we experience a high volume of orders and shipping may be delayed. All orders will be processed in the order they are received based on product availability. If you have any questions please contact our customer support team by emailing orders@emmeparsons.com.
Please note that the expedited shipping method delivery timeframes do not include order processing time. We aim to dispatch all orders placed before 12:00 PM EST the same business day. Orders placed on Friday after 12:00 PM EST will begin processing the following Monday. Transit times do not include Sunday or holidays.
Returns
US customers have 14 days from the delivery date to place a return. All orders shipped internationally are final sale as well as sale items marked as final sale. These orders cannot be returned or exchanged.
Returns will incur a $10 restocking fee, which will be subtracted from your refund.
Sale items are eligible for exchange or store credit only.
Final Sale Items are not eligible for returns, exchanges, or store credit.
Discount not valid on previous purchases and cannot be combined with other offers. No price adjustments on previous orders.
Returns will only be accepted if the shoes have not been worn. They must be returned in their original, undamaged shoebox with the duster included. Please try footwear on a covered/protected surface, as returns with worn or scuffed soles will not be accepted.
How To Complete Your Return:
- Within 14 days of your order shipment, please go to emmeparsons.loopreturns.com and enter your order number and zip code. You will be guided through the return process as well as being sent an email with instructions and a prepaid USPS return shipping label.
- Items must be shipped back within 5 days of your return being authorized. Returns for orders placed after April 21, 2023 will incur a $10 restocking fee, which will be subtracted from your refund.
- Upon inspection and acceptance of the returned merchandise, we will process your refund within approximately 14 business days, at which time you will be notified by email. Please note that it may take anywhere from 7 to 10 business days before the refund is credited back to your credit card.
We reserve the right to reject any return that does not comply with the conditions stated above. If you have any questions or concerns regarding the return process, please contact customer service at support@emmeparsons.com.
Exchanges
In the course of returning an item at emmeparsons.loopreturns.com, it is possible to indicate that you wish to make an exchange for a different size. Please follow the instructions on our return portal to initiate an exchange. Please note that we will not be able to process your exchange order until the original order is returned and processed. To ensure that the item you want is in stock, we recommend opting for an Instant Exchange. A $1 hold will be placed, and an exchange order will be created immediately. If the return item has not been received as “in-transit” within the return window of 14 days, the card on file will be automatically charged.
US customers that opt out of Instant Exchange can choose to do a regular exchange without adding card information but we cannot guarantee that the item you want is in stock.
Frequent Returns
We monitor the number of returns made by customers and excessive returns are flagged. As a result, our Customer Care team may contact you to learn more about your returned items and at our discretion, future orders may be refused.